Support

Technical Support

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Software support services are provide free of charge during the first 90 days after a Comp-U-Net license is issued and then on a continued basis through a software support agreement.

Telephone Software Support Procedure:
Access our toll free number: (800) 766-0330 and provide your membership id. Clients without a current software support agreement must provide a credit card number to obtain support.
You will be connected to our support desk where one of our Support Analysts will immediately acknowledge the nature of the problem and provide an immediate solution if possible. If not immediately solved, the problem will be referred to our Programming Department as a software maintenance issue. The user will be notified about the priority given to the problem and time frame to resolve.

Our policy is to provide immediate consultation and to make every effort to resolve all questions and problems submitted by our clients during the support call.

Telephone Software Support Schedule:
On-line services are available Monday through Friday, 9:00 AM to 5:30 PM EST, Off-line services limited to emergency calls are available Monday through Friday from 5:30 PM to 8:00 PM and on Saturdays from 10:00 AM to 4:00 PM EST. Our off-line services mirror the on-line services but are limited in scope to stand-by support personnel.

Web Based Support Services:
e-mails addressed to our support department must include the client's membership id and a clear description of the problem situation or question on Comp-U-Net's related matters. e-mails are responded to within the next four working hours and may be followed up with a telephone call from a Support Analyst at our discretion.

Software Development and Local Support:
Systems and Programming services are available to clients strictly on a time and material basis. Free consultations are available through our Systems and Programming Department at (800) 766-0330.